Dec. 19, 2019
Churn Buster- How Subscription Brands Use Psychology for Retention
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In this special episode, we interview , Head of Community & Growth at , the #1 tool for recovering failed payments and preventing involuntary churn for subscription e-commerce & SaaS brands. In Part 1 of this feature,...
In this special episode, we interview Kristen LaFrance, Head of Community & Growth at Churn Buster, the #1 tool for recovering failed payments and preventing involuntary churn for subscription e-commerce & SaaS brands.
In Part 1 of this feature, Kristen discusses Why Customer Experience is everything, What is Denning and why you should care, How Churn Buster works, When should a brand use Churn Buster, How to get Churn Buster for free, What are the different types of declines, How brands can recover 60% of revenue, The difference between basic denning and Churn Buster, What are the 3 different categories of Subscription and how to use psychology to retain more customers, Why it's critical to put your self in the shoes of the customers and so much more.
Join us while Ramon Vela interviews Kristen in Part 1 of this episode and listen to her share the inside story of a brand.
For more on Churn Buster visit: https://churnbuster.io/pod
Gorgias - Gorgias.link/story
teelaunch - teelaunch.com/story
Retention Science - RetentionScience.com
teelaunch - teelaunch.com/story
Retention Science - RetentionScience.com
